Privacy Policy

Last updated: 9th of July 2025

At ClearLet, we are committed to protecting your personal information and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

Who We Are

ClearLet is a UK-based end-of-tenancy cleaning company.

Company Name: CLEARLET PROPERTY SERVICES LTD
Business Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Contact Email: info@clearlet.co.uk

ICO Registration Number: ZB939318

What Information We Collect

We may collect and process the following personal data:

Contact Details – name, phone number, email address
Property Information – address, access instructions
Booking Details – service type, date/time, notes provided
Payment Information – if applicable (we do not store card details ourselves)
Website Usage Data – IP address, browser type, pages visited (via cookies)

How We Use Your Information

We use your data to:

Process and confirm your bookings
Communicate with you about your enquiry or service
Send invoices and take payment
Improve our website and customer service
Comply with legal or tax obligations

We do not use your data for unsolicited marketing, nor do we sell your information to third parties.

Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity – to provide the services you have requested
Legal obligation – for recordkeeping, accounting, or insurance purposes
Legitimate interests – to run and grow our business responsibly
Consent – where you’ve given explicit permission (e.g. for newsletter opt-ins)

Who We Share Your Data With

We only share your data when necessary, and only with trusted third parties such as:

Payment processors (e.g. Stripe, PayPal)
Email service providers
Our accountant or tax advisor (for financial records)
Website analytics tools (e.g. Google Analytics – anonymised where possible)

All data processors we work with are GDPR-compliant.

How Long We Keep Your Data

We retain your data only for as long as necessary:

Customer records – up to 6 years (for HMRC/tax compliance)
Emails or enquiries – typically 12–24 months
Cookies – duration depends on your settings (see Cookie Policy)

You can request deletion of your personal data at any time, subject to our legal obligations.

Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@clearlet.co.uk

Cookies

What Are Cookies?

Cookies are small text files placed on your device (computer, phone, tablet) when you visit a website. They help the site remember your preferences and improve your browsing experience.

How We Use Cookies

At ClearLet, we use cookies to:

Ensure the website functions correctly
Understand how visitors use our site (via anonymised analytics)
Improve website performance and user experience

We do not use cookies for advertising or tracking you across other websites.

Types of Cookies We Use

Type/Purpose

Essential Cookies - Required for basic website functionality (e.g. form submissions, security).

Analytics Cookies - Help us measure traffic and understand user behaviour using tools like Google Analytics.

These are anonymised and do not identify individuals.

Third-Party Cookies

We may use trusted third-party services like Google Analytics, which may also place cookies on your device to perform their services. These cookies are controlled by the respective providers and subject to their own privacy policies.

Managing Cookies

You can control or delete cookies at any time through your browser settings. You can also set your browser to block cookies altogether, but please note this may affect how our website functions.

Consent

When you first visit our website, you’ll be presented with a cookie consent banner. By continuing to use the site or clicking “Accept,” you agree to the use of cookies as outlined in this policy.

You can update your preferences at any time by clearing your cookies and reloading the site.

Contact Us

If you have any questions about our use of cookies, please contact:

info@clearlet.co.uk

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal or business changes. Please check this page periodically for updates. Continued use of our services implies your acceptance of any changes.

Contact Us

If you have any questions or concerns about how we handle your data, you can contact us at:
info@clearlet.co.uk

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ